All pieces are made to order. Current lead time is between 2-4 weeks. Some pieces may be available in a shorter time frame; so if you need a piece for a specific date or would like a commission piece, please text or email and we can discuss options.
Once an order is placed in our online shop, you will receive a confirmation email or text which will give you details regarding completion. When we ship, usually UPS, we will notify you regarding the details and tracking number. Shipping fees are calculated at purchase.
Items ordered will be shipped once payment is received in full. For commissions, we request a 50% deposit prior to fabrication, with the 50% remainder plus shipping costs due upon completion. Progress photos can be provided upon request.
Delivery and Shipping Information
Your piece will be shipped ready for gift giving in an eco-friendly gift box complete with a ribbon. Once your order is shipped, we will send you a tracking number with anticipated delivery timing. All orders shipped insured delivery which will require a signature upon receipt.
Returns
Great care and attention is taken in creating our artisan jewelry and many items are made to order. We are unable to give refunds, but will discuss exchanges with you. To be eligible for an exchange, the item must be unused and in original condition. Please contact us within 14 days of receipt and we will discuss available options. You will be responsible for secured shipping to return the piece. For hygienic reasons, we are unable to exchange earrings. With regard to commissions, no exchanges are possible as pieces are made to the purchaser’s specifications.
Repairs
We make our best efforts to ensure that pieces are well constructed and durable but, things happen. Should a piece be faulty, please contact us within 30 days of receipt and we can repair, exchange, or offer a refund. Should a piece become damaged, please contact us and we will provide repairs free of charge. You will need to handle all shipping costs.